Refund policy

Returned Goods Policy

General transmitters can accept for return products, only for standard products Purchased directly from General Transmitter within 15 days after received, New and resalable condition in Original Packing. Re-stocking fees will be applied, the range of the restocking fee will be in the range of 30% up to 50% plus Refurbishment charge for cosmetic issues.

Goods returned for credit or exchange must be new, unused, and in their original undamaged containers. After inspection of the items returned, a credit memo will be issued at the discretion of General Transmitters. Charges for updating and/or reconditioning will be deducted from the credit memo issued. Receipt or proof of the purchase will be required.

You can always contact us thru Customer Services email for any return questions.

 

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items / non-cancelable items

 Certain types of items cannot be returned, like perishable goods, custom products, products to be manufactured especially for the Order, or any other Special Orders. Every item purchased with a certificate of calibration is considered a special order as well. We also do not accept returns for hazardous materials, flammable liquids, or gases. The Products that have been ordered to be manufactured cannot be canceled. Each product will be indicated in the description that the item is Non-Returnable / Non- Cancelable.

Please get in touch if you have questions or concerns about your specific item.

 Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The exchange requirement will be evaluated, once the return is accepted, approved by the manufacturer you will receive the confirmation. Each case will be evaluated depending on the particular situation.

 

Refunds

After inspection of the items returned, a credit memo will be issued at the discretion of General Transmitter. Charges for updating and/or reconditioning will be deducted from the credit memo issued. Receipt or proof of the purchase will be required.

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive a message indicating the amount of the credit memo to be used for future purchases.

 

Unauthorized Returns

Customers who refuse delivery of an order or return an order without first getting a Return Authorization will be charged for both outbound and return shipping.

 

Procedure

A Return Authorization (RA) number is required for all returns shipped for repair, evaluation, replacement, exchange, or credit.

  1. Please, contact customer services by email to require an RA number, then a RA Request Form will be sent.
  2. Please, fill out and submit RA Request Form.
  3. If returning for credit or exchange, a copy of the original sales order must be included in the shipment.
  4. The RA number must be attached and showed outside of the shipment package.
  5. If a recalibration is required, then a Purchase Order must be provided.
  6. If the case is for a Damage Shipment, the case must be handled within 7 days after receiving the package to do the claim to the Transportation company.

 

Recalibration

The recommended period for recalibration is once every year for most Instrumart products. Check the calibration sheet provided with the instrument to see when the instrument is recommended for recalibration. Please complete and submit a RA Request Form to schedule a recalibration.

Note: All items returned for credit or repair must be shipped prepaid.

 

Questions?

Feel free to contact us thru Customer Services' email.